HINU Happiness Guarantee

We want you to feel confident beginning your HINU ritual. If your first Hair Growth Oil isn't right for you, you may return it within 60 days of delivery for a refund of the amount paid for that bottle.

The Happiness Guarantee covers your experience and suitability of the product. Because healthy hair takes time, results are not guaranteed within the 60-day window, and we'll always help you get the most from your ritual before you decide to return.

What is covered

The Happiness Guarantee covers:

  • Your first purchase of HINU Hair Growth Oil made directly from Hinu.co.
  • One 30ml or 60ml bottle of oil.
  • The Hair Growth Oil portion of a set or bundle. Where the oil is part of a discounted bundle, the covered amount is the oil's normal price reduced in proportion to the total bundle discount (pro-rata by recommended retail price).
  • The first eligible shipment of a subscription.

If your first order contains more than one bottle, the Guarantee covers one bottle only.

Starting a return

Contact support@hinu.co within 60 days of delivery and include:

  • Your order number.
  • A short explanation of what wasn't right for you.
  • How long and how often you used the oil, where relevant.

We may ask a few questions to better understand your experience, offer personalised routine guidance and help you get the most from your ritual.

You must contact us and receive approval before sending anything back. Returns sent without prior approval will not be accepted and cannot be refunded.

Returning your bottle

Once your return is approved:

  • The bottle must be posted within 14 days of approval.
  • The customer is responsible for arranging and paying for return shipping.
  • Proof of tracked postage should be retained until the refund is completed.
  • The bottle may be opened and used. We ask that a reasonable amount of product remains; claims where the bottle has been fully used may be declined.
  • Original packaging is not required.

HINU is not responsible for returns that are lost or damaged before reaching us.

Your refund

Once the return has been received and approved, we will refund the amount paid for one eligible bottle to the original payment method.

Please allow up to 5 business days for HINU to process the refund after receiving the return. Your bank or payment provider may take additional time to make the funds available.

Under the Happiness Guarantee, we do not refund:

  • Original or express shipping charges.
  • Return shipping costs.
  • Duties or taxes that cannot be recovered by HINU.
  • Accessories, tools or other products in the order.
  • Free gifts.
  • Additional bottles.
  • Later subscription shipments.

If the Hair Growth Oil was purchased as part of a discounted set, the refund will be limited to the discounted value allocated to the oil, calculated as described in "What is covered."

Receiving a refund does not automatically cancel an active subscription. Future shipments must be cancelled or managed separately through your account.

Fair use

The Happiness Guarantee is limited to one approved claim per customer. 

HINU may review, decline or reverse a claim where it reasonably believes there has been:

  • Fraud or false information.
  • Product tampering or refilling.
  • Reseller activity.
  • Multiple claims associated with the same customer, household, address or order.
  • Repeated misuse of the Happiness Guarantee.

Purchases made through a stockist or third-party retailer are subject to that retailer's returns policy.

Accessories and tools

Brushes, combs, scrunchies, clips, scalp tools and other accessories are not covered by the Happiness Guarantee.

Unused and unopened accessories may be returned within 30 days of delivery. The customer is responsible for arranging and paying for return shipping. Used accessories cannot be returned for change of mind or personal preference.

Faulty, damaged or incorrect products

Faulty, damaged or incorrectly supplied products are handled separately from the Happiness Guarantee.

Contact support@hinu.co with your order details and photographs of the issue where relevant. HINU will provide the remedy and cover costs where required under applicable consumer law.

Nothing in this Happiness Guarantee excludes, restricts or modifies any rights or remedies available under applicable consumer law.