FAQ

 

How often do i use the hair oil?

WEEKLY: For an overnight treatment or at least an hour before washing, apply 2-3 droppers of oil into hands, massaging directly into scalp then running remaining oil through mids and ends.

DAILY: Add a few drops on ends morning and night or as needed.

How long does it take to see results?

Can I use HINU on colour-treated hair?

Yes, we have many customers with dyed/ bleached hair. We do, however, advise performing a patch test before using our products.

How long are HINU products safe to use after opening? 

Can I use Scalp Serum if I have oily hair?

Where are HINU products made?

Is it suitable for children and babies? 

We do not recommend using our hair oil on babies. children? Can be used on child hair, although as a precaution, we strongly recommend performing a patch test before using our products. 

Are HINU products suitable for sensitive skin/scalp?

Yes, all our products are natural and organic where possible. Please be sure to carefully check our ingredient list for anything that could trigger allergies or sensitivities, a full ingredient list can be found here. As a precaution, we strongly recommend performing a patch test before using our products. 

My hair oil has changed colour, is this normal?

The shift in colour is part of the natural process of oxidation with organic oils and is a direct result of the absence of synthetic dyes or additives in our product. Please be assured that this colour variation doesn't compromise the oil's effectiveness or its benefits for the hair and scalp. To prolong the original colour, we recommend storing the oil in a cool place and always ensuring the cap is tightly sealed.

Is your hair oil  pregnancy safe?

If you are pregnant or breastfeeding, we recommend consulting with your midwife or doctor before using any product. You can find the complete list of ingredients for each product on hinu.co.

Contact Us

Where is the best place to ask questions?

For any general inquiries or questions regarding your orders, we kindly request that you reach out to support@hinu.co.  Please avoid contacting us through Instagram, as it's easier for your messages to go unnoticed.

When is the next product launching? Something like this could be good?

We’ll be coming out with new products very soon—sign up with your email address to get the latest updates.

Are there any discounts I can use on my order?

Please sign up for our emails to receive the latest information regarding discounts and promotions!

Shipping 

Please allow up to 5 business days for order processing. Our products are made in small batches to ensure optimal quality and we appreciate your patience! Standard shipments are sent via Australia Post and estimated ground delivery time within Australia is 2-7 business days once shipped. 

Where does HINU ship?

How long does shipping take?

Orders

What forms of payment do you accept?

How can i track my order?

You will receive an email with your tracking information once your order has been processed, which can be used to track the progress of your delivery. If you are unable to locate your tracking number, or if you have any questions about your shipped order please contact us at support@hinu.co and we will assist you with your enquiry.

Can I change or cancel my order?

If you would like to make any modifications to your order, please contact support@hinu.co with your order number within 24 hours. We will do our best to accommodate your request. We can not make any changes or cancellations to your order once a shipping confirmation has been issued. Discounts and promotions cannot be applied toward previous orders and we are unable to make manual changes with discount codes. https://auspost.com.au/receiving/manage-deliveries-in-transit/redirect-parcels-in-transit

How can I edit my shipping address?

Once your order has been placed we are unable to change your address. Please ensure that your address is correct during the order process.

The product I want is out of stock, what can I do?

We're sorry that the product you want is out of stock. Please sign up for restock updates on the product page and you will be notified via email when back in stock and available to purchase.

Where can I buy HINU in store?

To find your nearest in-store retailer, use our store locator here: https://hinu.co/pages/store-locator 

Returns and refunds

Due to the nature of our products, we are unable to accept returns or offer refunds / exchanges. If your product arrived damaged or incorrect, please contact support@hinu.co within 48 hours of receiving for further assistance.

Subscriptions

How do I cancel my subscription?

How do I make changes to my product subscription?

How often will I be billed for my subscription products?

Can I skip a month of my subscription delivery?

Gift Vouchers

Collaborations? 

PR & Influencer Requests

Any emails about collaborations please email hello@hinu.co

Thank you for wanting to partner with OUAI! For all PR, Press, or Influencer related needs--please feel free to send your information to us at press@theouai.com.

Due to the high volume of requests that are received, we ask that you patiently await to hear back from a representative from our PR team if there are any current opportunities available.