Shipping & Returns
Where we ship, what it costs, and what happens if it isn't right.
- Within 48 hours
- Orders leave our warehouse
- Tracked
- Every order, everywhere
- 60 days
- Happiness Guarantee on your first oil
Shipping to Australia
All orders ship from Melbourne, Australia, where our Hair Growth Oil and Hydrating Mist are made. Estimates are business days from dispatch, and you'll see the exact options and cost at checkout.
All orders ship from Melbourne, Australia, where our Hair Growth Oil and Hydrating Mist are made. Estimates are business days from dispatch, and you'll see the exact options and cost at checkout.
Duties and taxes are prepaid. They're included in what you pay at checkout — nothing owed on delivery, and your order won't be held at customs.
Alaska, Hawaii and US territories: same standard rates, express is $30 USD.
All orders ship from Melbourne, Australia, where our Hair Growth Oil and Hydrating Mist are made. Estimates are business days from dispatch, and you'll see the exact options and cost at checkout.
Duties and taxes are prepaid. They're included in what you pay at checkout — nothing owed on delivery, and your order won't be held at customs.
Rates are set in AUD and charged in your local currency at checkout.
All orders ship from Melbourne, Australia, where our Hair Growth Oil and Hydrating Mist are made. Estimates are business days from dispatch, and you'll see the exact options and cost at checkout.
Duties and taxes are prepaid. They're included in what you pay at checkout — nothing owed on delivery, and your order won't be held at customs.
Rates are set in AUD and charged in your local currency at checkout.
All orders ship from Melbourne, Australia, where our Hair Growth Oil and Hydrating Mist are made. Estimates are business days from dispatch, and you'll see the exact options and cost at checkout.
Duties and taxes are prepaid. They're included in what you pay at checkout — nothing owed on delivery, and your order won't be held at customs.
Rates are set in AUD and charged in your local currency at checkout.
All orders ship from Melbourne, Australia, where our Hair Growth Oil and Hydrating Mist are made. Estimates are business days from dispatch, and you'll see the exact options and cost at checkout.
All orders ship from Melbourne, Australia, where our Hair Growth Oil and Hydrating Mist are made. Estimates are business days from dispatch, and you'll see the exact options and cost at checkout.
Rates are set in AUD and charged in your local currency at checkout.
All orders ship from Melbourne, Australia, where our Hair Growth Oil and Hydrating Mist are made. Estimates are business days from dispatch, and you'll see the exact options and cost at checkout.
Rates are set in AUD and charged in your local currency at checkout.
All orders ship from Melbourne, Australia, where our Hair Growth Oil and Hydrating Mist are made. Estimates are business days from dispatch, and you'll see the exact options and cost at checkout.
Rates are set in AUD and charged in your local currency at checkout.
All orders ship from Melbourne, Australia, where our Hair Growth Oil and Hydrating Mist are made. Estimates are business days from dispatch, and you'll see the exact options and cost at checkout.
We're not able to ship to Spain.
Cosmetics entering Spain from outside the European Union face import restrictions that have had our parcels rejected at customs. Rather than take your order and have it turned back, we've stopped shipping there. We're sorry — it isn't a decision we wanted to make.
We don't ship there yet.
It's still worth asking — email support@hinu.co with what you'd like and we'll tell you whether we can get it to you and what it would cost.
Everything else
All destinations and rates
| Destination | Service | Estimate | Cost | Free over |
|---|---|---|---|---|
| Australia | Standard · Australia Post | 2–4 business days | $10 AUD | Free over $99 |
| Express · Australia Post | 1–4 business days | $15 AUD | Free over $150 | |
| New Zealand | Standard | 3–6 business days | $15 NZD | Free over $99 |
| Express · DHL | 3–4 business days | $20 NZD | Free over $250 | |
| United States | DHL Standard | 5–10 business days | $15 USD | Free over $99 |
| DHL Express | 3–5 business days | $25 USD | Free over $199 | |
| Canada | DHL Standard | 5–9 business days | $20 AUD | Free over $130 |
| DHL Express | 3–6 business days | $40 AUD | Free over $250 | |
| United Kingdom | DHL Standard | 5–9 business days | $25 AUD | Free over $100 |
| DHL Express | 3–6 business days | $40 AUD | Free over $280 | |
| European Union | DHL Standard | 6–10 business days | $20 AUD | Free over $117 |
| DHL Express | 3–6 business days | $40 AUD | Free over $280 | |
| Singapore | DHL Standard | 4–8 business days | $15 SGD | Free over $99 |
| Japan, Taiwan, Switzerland | Standard International | 5–10 business days | $15 AUD | Free over $99 |
| DHL Express | 3–5 business days | $25 AUD | Free over $200 | |
| China, Hong Kong, Israel | Standard International | 8–19 business days | $30 AUD | Free over $150 |
| Express | — | $90 AUD | Free over $300 | |
| UAE, Jordan, Kazakhstan, South Korea, Monaco, Montenegro | Standard International | — | $30 AUD | — |
Estimates are business days from dispatch. Rates shown in AUD are charged in your local currency at checkout.
Duties, taxes and customs
United States, Canada, United Kingdom and the European Union. We ship Delivered Duty Paid. Import duties and taxes are included in what you pay at checkout — nothing owed on delivery, and your order won't be held at customs.
Everywhere else. We ship Delivered Duty Unpaid. Your local customs authority decides what's payable and any charges are yours. Worth checking your country's import rules before you order.
If you refuse the charges, the order comes back to us and we'll refund it less any return shipping costs.
The 60-day Happiness Guarantee
If your first Hair Growth Oil isn't right for you, return it within 60 days for a refund — even though you've opened it and used it. You can't know if an oil suits your hair without giving it a real go.
Covered: your first Hair Growth Oil bought directly from hinu.co, one 30ml or 60ml bottle, and the first shipment of a subscription. Bought inside a set? We refund the oil's pro-rata value. One approved claim per customer.
Not covered: shipping, return postage, duties and taxes, accessories, tools, free gifts, additional bottles and later subscription shipments.
To claim: email support@hinu.co within 60 days with your order number, what wasn't right, and how long you used it. Wait for approval, then post it within 14 days using a tracked service and keep your proof of postage. Original packaging isn't required, but please leave a reasonable amount in the bottle. Refunds are processed within 5 business days of your return reaching us.
Returning accessories and tools
Brushes, combs, scrunchies, clips and scalp tools aren't covered by the Happiness Guarantee. They can be returned within 30 days of delivery if they're unused and unopened — used accessories can't be returned for change of mind.
Return shipping is arranged and paid for by you, and we'd recommend a tracked service. Email support@hinu.co to start a return. For an exchange, the fastest route is to return the item and place a new order.
Bought from a stockist or another retailer? That retailer's returns policy applies.
Damaged, faulty or missing items
We'll make it right. Email support@hinu.co with the details and a picture if applicable.
Wrong address, or a parcel that hasn't arrived
Wrong address. Email support@hinu.co immediately with your order number and the correct address. If we catch it before dispatch we'll fix it. After dispatch we can't redirect the parcel, and we're not able to refund orders that go astray because of an incorrect address. If a parcel is uncollected or returns to us, postage costs can't be refunded.
Tracking says delivered but nothing's there. Check with anyone else at the address, and your building's mail room or reception. Then email us with your order number — we can't refund or replace once proof of delivery is recorded, but we'll chase the carrier with you.
Tracking stalled or customs hold. Get in touch with us so we can raise this with the carrier and get your order moving again.
Anything else, we're at support@hinu.co — include your order number and we'll come back to you.