Shipping & Returns

GENERAL SHIPPING INFO

We ship to Australia, New Zealand the US, and select international countries.

Please note that the specified shipping time frames on your chosen shipping service refers to the number of days from the time of dispatch. Any additional duties and taxes incurred at customs are not included in our shipping cost and are the responsibility of the customer.

PROCESSING AND SHIPPING TIMES

Shipping is generally within 48 hours from when the order is placed. Please note that our warehouse team do not ship orders over the weekend or on Australian public holidays. Dispatch of your order may be delayed during sale or promotional periods

Our products are made in small batches to ensure optimal quality and we appreciate your patience! Standard shipments are sent via Australia Post and estimated ground delivery time within Australia is 2-7 business days once shipped.

INTERNATIONAL SHIPMENTS

The customer's total purchase price does not include additional taxes, duties, and additional fees associated with customs clearing.

Unfortunately, we cannot be held responsible for any unforeseen delays and additional fees applied to international shipments. If you don't see your country during checkout, please contact hello@hinu.co.

CHANGES AND CANCELLATIONS

If you would like to make any modifications to your order, please contact support@hinu.co with your order number within 24 hours. We will do our best to accommodate your request.

We can not make any changes or cancellations to your order once a shipping confirmation has been issued. Discounts and promotions cannot be applied toward previous orders and we are unable to make manual changes with discount codes.

Please see our FAQ page for more details on discounts and promotions.

LOST OR DAMAGED SHIPMENTS

It is the customer's responsibility to ensure that a safe and secure delivery address is provided and that all shipping information is entered accurately.

We are unable to refund or replace orders due to incorrect shipping addresses, left, lost, or stolen packages. We will not be held liable for lost packages once proof of delivery has been received, however, please contact us right away and we will do whatever we can to help you locate your package. If you are shipping to a building without a concierge or safe place to leave a parcel, we strongly recommend adding a signature request to your shipment. In order to do so, please contact hello@hinu.co once your order has been placed.

If your order arrives in damaged condition, please contact us at support@hinu.co with your order number and photos of the damage within 48 hours of receiving for further assistance.

HINU Return Policy: Our Happiness Guarantee

We want you to truly love your HINU ritual. If something isn’t quite right, we’re here to help.

Try HINU risk-free — if you're not completely happy with your purchase, we offer exchanges or full refunds within 30 days of receiving your order.

Return Conditions

• Returns must be received within 30 days of delivery.

• Applies only to purchases made directly from Hinu.co.

• A proof of purchase is required.

• Refunds will be issued to the original payment method only.

• To qualify, the product must be no more than 25% used.

• Refunds will be processed once the item is received by us.

• We recommend using a trackable service, as we are not responsible for lost returns.

• Shipping fees (original or return) are not refundable.